What we commit to in writing.

Confidentiality

• Non-public information shared during an engagement is treated as confidential and is not disclosed to third parties without prior written consent, except where the law requires it.
• Confidentiality obligations survive the end of the engagement for three years under our standard agreement. Longer or broader terms are agreed where a client needs them.
• We do not name clients or describe their engagements publicly without written consent. The work on this site is anonymized for that reason.

Ownership

• Deliverables made specifically for a client belong to the client once the fees for the period in which they were produced are paid.
• Zeutara keeps its pre-existing frameworks, methods, templates and tools. Where a client needs a license to them to use its deliverables, that is set out in the agreement.

Regulatory position

• Zeutara is not a registered broker-dealer, placement agent or investment adviser, and does not act in any of those capacities.
• We do not effect transactions in securities, negotiate the terms of a financing, or receive or hold investor funds or securities.
• Investor introductions are relationship facilitation. They are not brokerage, placement or a recommendation of any security, and no financing outcome is guaranteed.
• We do not provide legal, tax, accounting or securities-law advice. Clients keep their own counsel for those.

Engineering practice

• Code is kept in version control with a full change history, in repositories the client can be given access to.
• Payment and data integrations are built with signature verification, idempotent processing and server-side validation of anything a customer could alter.
• Production systems are handed over with documentation, environment configuration and a runbook, so the client can operate them without us.

Data handling

• Client information is used for the engagement it was shared for.
• Return or destruction of client materials at the end of an engagement is agreed in writing where a client requires it.
• Figures in materials we prepare that come from a client are labeled as the client's own and are not independently verified unless we say so.

AI in client work

• When we build AI into a client system, it answers from that client's own data through defined tools. Prices, balances, dates and anything else a customer could act on come from the system of record, not the model.
• People keep the decisions that matter. We set out in writing what a model may suggest and what a person has to approve.

Continuity

• Decisions are recorded with the reason and the owner. Work is documented as it is done, not at the end.
• Every engagement ends with a handover: what was built, how it runs, and what to watch.

Certifications

Zeutara does not currently hold SOC 2, ISO 27001 or similar certifications. Where a client's security review requires specific controls, we agree them in writing before work begins.